Dear Guest, welcome to Hilltop Wine Estate! We wish you a pleasant stay, a relaxing break, and many memorable experiences. All staff members of the Wine Estate do their utmost to achieve these goals; however, the cooperation of our guests is also essential. For this reason, we ask you to observe and comply with the rules set out below. By using any of the accommodation’s services, guests acknowledge and accept the provisions of these House Rules. The House Rules are freely available and can be reviewed at the reception, in our rooms, and on our website.

CHECK-IN:
Guests receive a room key, for which the registration of the guest(s) staying in the room is required. Registration means accurately completing the registration form and verifying the guest’s identity. Presenting a valid identity document is considered an essential contractual condition by the accommodation provider. Rooms are available from 3:00 PM on the day of arrival. In the event of losing the room key, the Wine Estate will charge a replacement fee of HUF 10,000 per key. The cost of returning a stolen key shall be borne by the Guest.

CHECK-OUT:
On the day of departure, guests must vacate the room with their luggage and belongings by 11:00 AM and return the key received at check-in at the small hall counter. In the event of late check-out, the Wine Estate is entitled to charge an additional fee. Guests are required to settle the fee for their stay at the Wine Estate in the manner specified in the contract no later than before their final departure from the Wine Estate. If payment is refused for any reason, the Wine Estate is entitled to retain the guest’s belongings brought into the guesthouse and enforce its lien over them. In the event of departure without payment, the Wine Estate will enforce its claim against the guest through legal proceedings, in addition to filing a police report, and the costs of such proceedings shall be borne by the guest. Any subsequently incurred and unpaid fees will be charged by the Wine Estate to the guest’s bank card.

TOURIST TAX:
Tourist tax is a tax falling within the competence of local municipalities. Municipalities decide on its introduction and rate at their own discretion, taking into account local characteristics, the financial management requirements of the municipality, and the tax-bearing capacity of taxpayers. The law only determines the maximum rate of the tax. According to tax legislation, tourist tax is payable by any private individual over the age of 18 who is not a permanent resident of the municipality concerned and spends at least one guest night within its administrative area.

SERVICE CHARGE:
A 15% service charge will be added to the total amount of food and beverage consumption by our hotel guests.

BREAKFAST:
Breakfast is served à la carte and is available at an additional charge. Breakfast is served to our guests by the staff on duty in the breakfast area. Breakfast is available from 8:00 AM to 10:00 AM.

Lunch / Dinner:
À la carte lunch and dinner are available at an additional charge, according to the current opening hours of the Restaurant.

Panoramic Jacuzzi:
Opening hours: 9:00 AM – 9:00 PM
Appointments and bathrobes can be requested free of charge at the reception. Guests may use the facility at a pre-arranged time. Wellness services may be used by guests solely at their own responsibility and risk; we do not accept liability for accidents. Guests are required to report any malfunction of wellness equipment, furnishings, or facilities to the Wine Estate. Guests are not entitled to repair or attempt to repair any faults themselves. The Wine Estate excludes liability for any damage resulting from such actions.

POOL AREA:
Our seasonally operated, unheated pool and white sun loungers are available free of charge to our hotel guests throughout the day, including on the day of arrival and departure. Canopy beds are available for an additional fee.

WINE ESTATE PROPERTY, EQUIPMENT AND FACILITIES
Guests are required to use the Wine Estate’s property, equipment and facilities properly and for their intended purpose. Our housekeeping staff hand over the rooms in perfect condition in every case. Guests are required to compensate the Wine Estate for any damage resulting from improper use upon request, but no later than before departure. Any furnishing or equipment belonging to the Wine Estate may be removed from the guesthouse premises only with the prior written permission of the Wine Estate. Any rearrangement of the rooms or relocation of furniture may be carried out exclusively by a staff member of the Wine Estate or by a designated representative. Removing any item from the Wine Estate without prior written permission constitutes a criminal offence, and in such cases the Wine Estate will take the necessary criminal and civil legal action. Guests are required to report any malfunction of the Wine Estate’s equipment, furnishings, or facilities to the Wine Estate. Guests are not entitled to repair or attempt to repair any faults themselves. The Wine Estate excludes liability for any damage resulting from such actions.

VISITORS
Only registered guests may stay in the rooms of the Wine Estate. Guests are responsible for the conduct of their visitors, including any damage caused by them. The Wine Estate excludes liability for any damage caused by a visitor to the guest and/or to any third party.

GUESTS UNDER THE AGE OF 18
Children under the age of 14 may stay in the room only under the continuous supervision of a parent or another legally competent person authorised by the parent. The accompanying persons are responsible for the child’s safety and for any damage caused by the child. Guests under the age of 14 may use the services of the Wine Estate only when accompanied by a parent or another legally competent person authorised by the parent. Persons under the age of 18 may not consume alcohol on the premises or at events of the Wine Estate. The parent or the authorised legally competent person accompanying the person under 18 is responsible for ensuring compliance with this obligation. The parent or authorised legally competent person shall bear full legal, moral and financial responsibility for any consequences arising from a breach of this obligation. Participants in wine culture-related events organised by the Wine Estate must be over the age of 18.

WI-FI

A Wi-Fi system is available at the Wine Estate. Its use is free of charge and does not require a password. The Wine Estate does not guarantee the continuous, uninterrupted operation or availability of the Wi-Fi service. The Wine Estate shall not be liable for any direct or indirect damage caused to the guest’s device or its contents during or as a result of using the Wi-Fi service. Guests use the service at their own responsibility and risk.

SAFETY
In the event of fire, guests are required to follow the escape route displayed in the room and the instructions of the firefighters on site. Fire extinguishers can be found in the corridors of the Wine Estate on each floor. In the event of fire, guests must immediately alert the night guard. It is prohibited to operate irons, kettles, coffee machines, or any other electrical appliances not belonging to ordinary travel necessities in the rooms of the Wine Estate, with the exception of laptops, notebooks, tablets, cameras and video cameras.

ITEMS PROHIBITED FROM BEING BROUGHT ONTO THE PREMISES OF THE WINE ESTATE
The Wine Estate prohibits the bringing of the following items onto its premises:

• items classified as corrosive or flammable chemicals or substances under applicable laws,
• materials classified as flammable and/or explosive under applicable laws, as well as particularly expensive, high-value valuables and museum objects,
• fireworks, firecrackers, and their parts or components,
• waste, items harmful to the environment or health, and psychotropic substances.

Upon the guest’s prior written request, the Wine Estate may grant written permission to bring otherwise prohibited items onto its premises. If a guest brings a prohibited item onto the premises of the Wine Estate without prior written permission, the Wine Estate may remove it or have it removed at the guest’s expense. The Wine Estate excludes liability for any damage to items brought in without permission. The guest shall bear full legal and financial responsibility for any damage or injury caused by such unauthorised items to other guests, third parties, or the hotel.

SMOKING
The Wine Estate is a non-smoking accommodation. Accordingly, smoking and the use of electronic cigarettes are prohibited in all enclosed areas of the Wine Estate, including guest rooms, in communal areas, and throughout the entire outdoor area belonging to the Wine Estate, except in designated smoking areas. Employees of the Wine Estate are entitled to warn guests and any other persons staying on the premises to comply with this rule and to stop smoking or using electronic cigarettes. Guests and any persons staying on the premises of the Wine Estate are required to comply with this rule and with any related warning. If the competent authority imposes a fine on the Wine Estate under the applicable legislation due to the unlawful conduct of any guest or other person staying on the premises, the Wine Estate is entitled to pass on the amount of the fine to the person engaging in such unlawful conduct and to demand payment from them.

PARKING
Guests may park their vehicles free of charge in the Wine Estate’s uncovered and unattended car park. Traffic regulations must be observed in the car park. The permitted speed limit is 20 km/h. Guests are directly liable to the injured party for any damage they cause to another parked vehicle.

ILLNESS OR DEATH OF THE GUEST
If a guest becomes ill during the use of the accommodation service and is unable to act in their own interest, the Wine Estate will offer medical assistance. The guest uses the offered medical assistance at their own responsibility and risk. The doctor is not an employee, agent or contributor of the Wine Estate, and the Wine Estate excludes liability for the diagnosis, the therapy applied, and any consequences thereof.

In the event of an infectious disease affecting the guest, the Wine Estate is entitled to terminate the contract with immediate effect without refund or compensation. In this case, the guest is required to leave the Wine Estate, together with their luggage, at their own expense within the period specified in the termination notice issued by the Wine Estate. In the event of an infectious disease, the Wine Estate is required to proceed in accordance with Decree 18/1998 (VI. 3.) of the Ministry of Welfare. This decree specifies the procedures to be followed in the event of an infectious disease. Under the decree, if such suspicion arises, the Wine Estate will call a doctor, who will determine whether the guest is infectious or not.

IMPROPER CONDUCT
In the interest of the peace and comfort of our guests, after 10:00 PM it is prohibited on the premises of the Wine Estate to make excessive noise, play music, or engage in any activity involving noise, shouting, sound effects, etc., except in the case of events or programmes organised or authorised by the Wine Estate. Regardless of the time of day, any conduct or behaviour that disturbs the peace, safety, sense of security or privacy of others, qualifies or may qualify as harassment, or is capable of intimidating others, is prohibited on the premises of the Wine Estate. Staff members of the Wine Estate are entitled to warn guests who behave disruptively and/or noisily. The Wine Estate excludes liability for any harm caused to another guest by the conduct of a guest.

FOUND ITEMS
Found items may be handed in at the small hall counter, where they will be recorded. Food, food-like items and medicines will be destroyed by the Wine Estate. Items suitable for storage will be kept by the Wine Estate for one month. If the rightful owner of a found item comes forward, they may collect the item by presenting a document proving their identity and signing for receipt.

LIABILITY OF THE WINE ESTATE
Guests use the Wine Estate’s furnishings, pool and other services properly, in accordance with their intended purpose, and with awareness and knowledge of their own health, physical and mental condition. Accordingly, the Wine Estate excludes liability for any damage arising from improper use or from use that is not appropriate to the guest’s actual health, physical or mental condition.

DATA PROTECTION
The Wine Estate provides information to third parties, including close relatives of the guest, regarding the guest’s current, past or future stay only with the guest’s prior written consent. This prohibition on disclosure does not apply to requests based on law. The guest acknowledges that, where required by law, the Wine Estate is obliged to disclose the guest’s personal data requested by the competent authority, provided that the legal conditions for such disclosure are met. The Wine Estate may not object to data disclosure based on legislation or on an authority or court decision.

Neszmély, 2024